Terms & Conditions

Last Updated: July 2026

Welcome to KitWell. By accessing our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before using our website or purchasing our products.

1. General

KitWell provides pharmacist-curated emergency medicine kits and related healthcare products. By using this website, you agree to comply with these Terms & Conditions and all applicable laws and regulations.

We reserve the right to modify these Terms & Conditions at any time without prior notice.

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2. Product Information

We strive to ensure that all product descriptions, images, and pricing are accurate.

However, minor variations in packaging or medicine brands may occur depending on market availability while maintaining the same therapeutic purpose whenever possible.

Product availability is subject to stock.

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3. Medical Disclaimer

The KitWell MedKit is designed to provide essential over-the-counter emergency medications and first-aid items for travel and home use.

It is not intended to replace professional medical advice, diagnosis, or treatment.

Always consult your physician or pharmacist before using any medication, especially if you:

• Are pregnant or breastfeeding
• Have chronic medical conditions
• Are taking prescription medications
• Have known allergies

Prescription-only medications (Rx) are supplied only where legally permitted.

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4. Orders

Once your order has been placed, you will receive an order confirmation.

KitWell reserves the right to refuse or cancel any order due to:

• Product unavailability
• Pricing errors
• Suspected fraud
• Incorrect customer information

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5. Pricing

All prices displayed on our website are in Egyptian Pounds (EGP) and include applicable taxes unless otherwise stated.

Prices may change without prior notice.

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6. Payment

We currently accept approved payment methods available during checkout, including Cash on Delivery where applicable.

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7. Shipping & Delivery

Express Delivery (Cairo Only)

Express Delivery is available within Cairo Governorate only and is typically delivered within 24 hours.

Standard Delivery

Standard Delivery is available throughout Egypt and typically takes 3–5 business days.

Delivery times are estimates and may vary due to weather conditions, public holidays, or courier delays.

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8. Returns & Refunds

Returns and exchanges are accepted in accordance with our Return & Refund Policy.

Due to the nature of medical products, opened or used medicines cannot be returned unless they arrive damaged or incorrect.

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9. Limitation of Liability

KitWell shall not be liable for any damages resulting from misuse of products, failure to follow dosage instructions, allergic reactions, or use contrary to medical advice.

Customers are responsible for reading all dosage instructions before using any medication.

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10. Intellectual Property

All content on this website, including logos, product images, graphics, text, and designs, is the property of KitWell and may not be copied or reproduced without written permission.

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11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

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12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Arab Republic of Egypt.

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13. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on our website.