Return & Refund Policy

At KitWell, your safety is our priority. Because our kits contain medicines and healthcare products, we follow strict quality and safety standards.

Returns

For health and safety reasons, we cannot accept returns or exchanges once a KitWell MedKit has been delivered, except in the following situations:

• You received the wrong item.
• The kit arrived damaged during shipping.
• A product inside the kit is damaged or expired.
• Your order is incomplete.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include:

• Your order number
• Photos of the package and the affected items

After reviewing your request, we will arrange a replacement or refund where appropriate.

Refunds

Approved refunds will be processed using the original payment method within 5–10 business days, depending on your payment provider.

Contact Us

If you have any questions regarding your order, please contact us:

Email: kitwell.eg@gmail.com

Health & Safety Notice

Because this kit contains medicines and healthcare products, we cannot accept returns after delivery unless the order is damaged, defective, incomplete, or incorrect.